We believe that the success of Reeder’s Auto Service Center is due to primarily two reasons, the first being integrity and the second being honesty. Our main goal at Reeder’s Auto Service Center is to exceed all competition by maintaining an auto repair facility with the highest reputation in ethics in Northwest Indiana. We believe profit making will adjust accordingly if energies are focused on customer considerations by caring for our customers needs with the highest integrity. We feel that Reeder’s Auto Service Center has differentiated itself from the market due to its business ethics implimented. While being profitable is certainly necessary and important, often the primary focus on profit rather than the customer, leads to a non-lasting relationship. Our technicians and service advisors are held to the highest ethic standards possible. All technicians must sign a contract before working for Reeder’s Auto Service Center. One agreement of the contract states that if a part or service is sold and deemed unnecessary, the technician is responsible for the cost of that service. I am happy to reply that this agreement has NEVER been breached. Our staff clearly understands the zero tolerance policy for dishonesty to the customer or other staff members within our facility. The second reason is affected by hard working ethics that concentrates on providing the highest quality service by means of knowledge, skill, diligent work, and the most technically advanced equipment.
At Reeder’s Auto Service Center we encourage our technicians to specialize in specific areas of service. We feel today’s automobiles are rapidly growing with technological advancements creating difficulty in maintaining reliable knowledge in specializing in all areas of auto repairs and maintenance. Our customers will be provided with a higher degree of professionalism when services are performed by a technician who has concentrated himself primarily to specific skills. As technical as the automobile has evolved, our technicians perform at their highest abilities when properly trained and provided with the best equipment in specific areas of service.